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hero help and support

Help & support

We’re here to help. If you have a query about any of our mortgage products, or you’d like to give us some feedback, there are a number of ways you can get in touch.

Product enquiries

If you have a query about any of our mortgage products, please contact our New Business Enquiries team:

Opening times

9.00am – 5.00pm Monday, Tuesday, Thursday and Friday

9.30am – 5.00pm Wednesday (due to employee training)

Customer enquiries

If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Relationship team:

Opening times

8.30am – 5.00pm Monday, Tuesday and Thursday

9.30am – 5.00pm Wednesday and Friday (due to employee training)

General enquiries

If you’re unsure who to contact, please call our main switchboard who will be happy to direct your call to the relevant area:

Opening times

8.30am – 5.00pm Monday to Friday


We’re sorry if something has gone wrong or if you’ve had problems with your mortgage application. When this happens we want you to tell us about it so we can do our best to put it right.

Complaints procedure
Paragon Mortgages is a trading style of Paragon Mortgages (2010) Limited (Registered in England No:6595834) and Paragon Bank PLC (Registered in England No:05390593). Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Paragon Bank PLC is registered on the Financial Services Register under the Firm Reference No:604551. Registered office: 51 Homer Road, Solihull, West Midlands B91 3QJ.