Help & support
We’re here to help. If you have a query about any of our mortgage products, or you’d like to give us some feedback, there are a number of ways you can get in touch.
If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Relationship team:
8.30am – 5.00pm Monday, Tuesday and Thursday
9.30am – 5.00pm Wednesday and Friday (due to employee training)
We’re sorry if something has gone wrong or if you’ve had problems with your mortgage application. When this happens we want you to tell us about it so we can do our best to put it right.Complaints procedure