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Frequently asked questions

If I have a question about my Mortgage application, who should I contact?

If you have a query about a current or new mortgage application, please contact our Customer Relationship team at pmlenquiries@paragon-group.co.uk or call us on 0345 849 4040

Do you accept applications from limited companies?

Yes, applications will be considered from limited companies registered and trading in England, Wales or Scotland. For our full limited companies criteria, please see our Lending guidelines and submission requirements.

Do you accept first-time buyers?

No, unfortunately our products are not available for first-time buyers.

Do you lend in Houses in multiple occupation and Multi-unit blocks?

Yes, for our full criteria, please see our Lending guidelines and submission requirements.

What is the minimum and maximum age limit for applicants?

An applicant must be a minimum of 21 years of age, and a maximum of 80 years of age at the end of the mortgage term. For our full criteria, please see our Lending guidelines and submission requirements.

Do you have a minimum income requirement?

Yes, applicant(s) should have a minimum combined gross annual income of £25,000 per annum. For our full criteria, please see our Lending guidelines and submission requirements.

Is there a minimum loan amount?

Yes, the minimum loan amount is £30,000 and for further advances, it’s £5,000. For our full criteria, please see our Lending guidelines and submission requirements.

What is your maximum aggregate borrowing amount?

A normal total mortgage exposure per borrower of £5,000,000 may be advanced to an applicant on a property portfolio. For our full criteria, please see our Lending guidelines and submission requirements.

Will Paragon Mortgages consider any properties that are excluded on criteria by exception?

Yes, on an individual basis we can refer properties to our Regional Surveying team. Please contact our Customer Relationship team on 0345 849 4040 for more information.

Does Paragon have a standard underwriting documents package?

No. When the application has been reviewed by an underwriter, an email will be sent requesting the specific documentation required to support the case.

How can I amend incorrect information on the online application?

Unfortunately, once you have agreed to the credit search on the online application, you are unable to amend the information you have provided. If the incorrect information has put the case outside of our lending criteria, please call our Customer Relationship team on 0345 849 4040, who will advise the best way to progress that particular case.

I’m currently completing an online application and it has asked me to ring the Customer Relationship team, why?

This could be for two reasons. When completing the credit search it has either been referred or declined, or you have entered something which falls outside of our lending criteria. If this message pops up, then call the number and quote your reference number, and someone will be there to help.

I’m currently submitting a web application and I can’t find the save button

Once you have passed the credit check, the system will automatically save your application from the last completed page. To resume, log back in and click through to web applications.

Paragon Mortgages is a trading style of Paragon Mortgages (2010) Limited (Registered in England No:6595834) and Paragon Bank PLC (Registered in England No:05390593). Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Paragon Bank PLC is registered on the Financial Services Register under the Firm Reference No:604551. Registered office: 51 Homer Road, Solihull, West Midlands B91 3QJ.